Contact & Support
Submit a ticket for account, subscription, international connection, or refund issues. Describe what happened and what you’ve already checked so the team can investigate further.
For account access, order inquiries, subscription updates, client connection issues, and refund requests. Sign in, open the ticket page, choose the topic that best matches your issue, and keep follow-up messages in the same ticket.
Response times depend on the progress of your ticket; no fixed response time is promised. Check your dashboard for replies after submitting. Whenever possible, add updates to the original ticket so the issue can be reviewed in context.
Open the Support CenterContact Availability
For now, please use the ticket option in your dashboard.
No support email address is currently listed. For general inquiries or account and subscription issues, submit a ticket instead of looking for an email address.
Email response time information is not available. Check your ticket for updates.
No Telegram contact option is currently listed. For connection issues, route questions, or order inquiries, describe the details in a support ticket.
Telegram response time information is not available. Don’t send account details to accounts not confirmed by this site.
New to the service? Start with the getting started guide. If you’re connected but can’t access a site, a subscription update fails, or a specific app isn’t working, consult the troubleshooting guide for your issue.
Read the getting started guide
Troubleshoot by issue →Before You Submit a Ticket
Share enough detail to reproduce the issue, but conceal your account credentials.
Include your platform, client name, selected region and route type, and roughly when the issue occurred. Say whether you can’t connect at all, websites won’t load after connecting, or only one app is affected. Include the exact error message or a screenshot with sensitive information concealed.
If you’ve tried updating your subscription, switching routes, or changing your local network, include the result of each attempt. There’s no need to submit the same information more than once; add updates to your original ticket if anything changes.
Tell us which plan or data package is involved, its order status, and what you’d like checked. For payment inquiries, include the order number and a receipt with sensitive information concealed. Accepted payment methods: Alipay / WeChat Pay / USDT.
Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and never expire. Refunds are available within 7 days, no questions asked. Submit your request by ticket; see the Terms of Service for details.